Payment and Shipping

What forms of payment are available?

We accept all major credit cards (Visa, MasterCard, American Express, and Discover) and PayPal for immediate processing. The shopping cart checkout procedure allows you to select whichever payment method you prefer.

When do you charge my credit card?

When we receive your order, the full amount of the order will be charged to your credit card.

Will I receive an order confirmation after enrolling?

Yes, you will receive a message confirming your enrollment, as well as another message when your materials ship.

If you do not receive an email from the system, please call us at (833) 887-4266 or send us an email to support@pianoinaflash.com, so we can help you set up your account.

How do installment and payment plans work?
We also offer 2 payment plans through a company called Klarna. These are available for residents of the U.S. Klarna’s plan options are as follows:
  • EASIEST PLAN: Split your purchase into four equal payments. Just enter the credit or debit card details of your choice and make automatic payments every two weeks. No interest or fees when you pay on time.
  • MOST POPULAR PLAN: Apply for monthly financing during checkout with financing as low at 0%. It’s a simple, 2-step application process with an instant decision and monthly payment options. When approved, you can manage your payments and get payment reminders in the Klarna App.
Please note that a soft credit check is performed for the 4 interest-free payment option, and a standard credit check is performed for the second financing option. You can learn more about those options, get visual Step-by-Step instructions on how to utilize them, enroll in them by clicking this link: www.pianoinaflash.com/webinar-bundle-financing
Do you ship to countries outside of the United States?

Yes, we welcome students from outside the US. There is a $35 USD shipping cost added to your tuition to ship outside the US. We ship via United States First Class International. Materials usually ship the next business day and can take anywhere from 7-30 days to arrive at your destination depending on how long it takes to get through your country’s customs facility. The package is track-able from the time it leaves our office in Indianapolis, Indiana to the point of its clearance at an International Customs facility. Once it leaves International Customs, it is trackable again until it is delivered to your desired shipping address.

How long will it take for me to get my books and materials?

Depending on your location, it will take anywhere from 7-10 business days.

However, for orders outside the United States, shipping times vary greatly. Although most arrive within 2-3 weeks, it can take as long as 8 weeks.

What city are the products shipping from?

Your instructional materials will ship from our fulfillment warehouse located in Zionsville, IN.

If I am not 100% satisfied with my purchase, how do I request a refund?

We have a 30-day no questions asked return policy. To request a full refund you must email us for return instructions before shipping back your materials:

E-Mail: support@pianoinaflash.com

Subject: Return Instructions - [ORDER NUMBER]

Please note that your course instructional materials are shipped usually the same business day that your course was ordered. Once your materials ship to your address, you must return your materials to us at your expense before a refund can be made. S&H fee is not refundable. To receive a refund, a request must be made to support@pianoinaflash.com within 30 days of purchase. Any damaged books returned will be deducted from the refund amount.

Any refunds requested made after this 30-day window will not be entitled to a refund.

Setting Up

What system requirements do I need to play the lessons?

Our lessons work on any internet browser! If you find difficulties playing our videos on your browser, however, try updating it to the latest version. A good rule of thumb - If you can watch YouTube, Hulu, or Netflix, you should be fine.

Will this program work on my mobile device?

Yes, our videos should work on your mobile device, as long as it is a recent smartphone with internet access. The videos are also accessible on most 10″ tablets such as the iPad, as well as desktop monitors.

How are the videos delivered to my device?

All of the lesson and exercise videos are delivered via the Internet. You can access the videos anywhere you have Internet access at learn.pianoinalflash.com.

I can't remember my username or password. How do I sign in?

In order to retrieve your login information, you will need to reset your password. You can do this by clicking “Sign In” in the top right corner of the screen, then clicking “forgot my password. Enter your email, then click the button that says “send me instructions.” You should receive an email with instructions on how to create a new password. If you have any issues, contact us at 833.887.4266 or support@pianoinaflash.com.

Do I need to have a keyboard or piano?

You definitely need to have an instrument to practice on. The courses are built strongly on applying what you learn as you go. Scott’s preferred recommendation is an 88 note keyboard with weighted action – digital or acoustic. However, any basic affordable keyboard with a minimum of 48 keys should do just fine to get started.

What kind of keyboard do I need?

As long as your keyboard has black-and-white notes you’re probably good to go! Grand pianos, acoustic upright pianos, digital pianos, synthesizers, keyboards, and organs will all work just fine with our program.

If you’re considering purchasing a new instrument to use with this program, Scott typically recommends a digital piano with 88 note keyboard with weighted action but a minimum of 48 keys should do just fine as a great starter instrument.

If you’re considering purchasing a new instrument to use with this program, Scott typically recommends a digital piano with weighted action with a minimum of 72 keys as a great starter instrument.

How many keys must my piano or keyboard have at a minimum?

We recommend that you use a keyboard with at least 4 octaves or one with at least 48 keys in total (including both black and white keys). You can certainly get a feel for the course and learn some skills with a smaller keyboard, but you probably will not be able to get to the point of playing and sounding very good on a keyboard smaller than 4 octaves.

Does this course work with an organ?

Absolutely! All the techniques that we teach in our program work equally as well whether you are playing an acoustic piano, a digital piano, an organ, or a smaller keyboard.

Can I make an app icon on my iPad that will take me directly to the online course?

Absolutely! It’s easy… If you are using an iPad to access the Courses, here is a quick video with a really easy way to add an icon to your home screen that will jump directly to the Online Lessons at pianoinaflash.com.

https://pianoinaflash.uservoice.com/knowledgebase/articles/1807384-how-can-i-make-an-icon-on-my-ipad-that-will-take-m

Course Information

Do I need any prior experience?

You do not need any prior experience to be successful with our course. We will start at the beginning, and you can move through the program at your own pace. Obviously, some of you will be able to move a little faster than those who have never touched a piano before… However, all of you—beginners and those who have already been exposed to music lessons at some point—can be successful with our course.

Are these piano lessons only for beginners?

Absolutely not! Although course one starts at the very beginning and will be totally appropriate for those that are just beginning to play the piano, many people who take our courses have previously played the piano or taken piano lessons. Even if you have played some classical piano in the past or taken traditional lessons we think it is very important to start at the beginning in our course because of the different styles and techniques that we teach. If you stick with our program and work your way through all six of our sequential courses, you will be working on some very advanced (and great sounding!) musical concepts and piano techniques.

The most important thing to remember is that we are exclusively teaching how to play all non-classical styles of piano. Therefore, if you’re looking to get a start in traditional classical piano playing this will not be the course for you. However, if you’re wanting to either get started in piano at the very beginning or take your classical piano skills and apply them to learning how to play all other styles, then this is exactly what you are looking for.

I have taken classical lessons. Where should I start?

If you are an adept music notation reader, you might find portions of Courses 1 and 2 to be very elementary.
However, in addition to the very basics, the material that Scott covers in these 2 courses is critical to the understanding of playing in this style.

Everything moving forward builds on those concepts, so even if the technical portions of Courses 1 & 2 seem very simple to you, we still think that it is very valuable to go through courses 1 & 2 to hear everything else.
Should you decide to skip Course 1 & 2 anyways, we still strongly recommend that you still at a minimum, purchase Scott’s paperback book, Play Piano in a Flash book, and read it before you begin Course 3. You can find it at this link:

Play Piano in a Flash!: Play Your Favorite Songs Like a Pro – Whether You've Had Lessons or Not!

Hope that helps.

Can I get started right away or do I need to wait for my materials to arrive?

We have created the Play Piano in a Flash Online Method with eager students just like you in mind. Simply sign up and pay your tuition for the Course, and you are ready to go! All the materials that you need will be provided for you online for the first 3 classes. That includes 17 lessons and 14 hands-on student exercises in Course 1 or 15 lessons and 12 hands-on student exercises in Course 2. That should give you plenty of material to get started with while awaiting the arrival of your instructional materials that will be delivered right to your home.

I have purchased the course. Now, how do I get started on my first lesson?

You received an email with log-in information and a temporary password shortly after purchasing the course.  You can get started immediately. The first three classes in your purchased course can be completed without the instructional books. Your Course instructional materials will arrive shortly.

How long do I get access to the videos after I buy?

All courses and bundles come with lifetime access.

What does "lifetime membership" entail?

“Lifetime membership” is defined as a paid customer being able to access the online learning environment and its videos and resources as long as the Piano In A Flash domain is active and accessible online. Lifetime membership does not constitute a customer's ability to request refunds or returns during said lifetime. If the domain becomes inactive and inaccessible for any reason, whether that be temporary issues befalling the domain or permanent closure of the domain, students will no longer have access to the online learning environment and its videos and resources.

Ready to get started? Sign up for my free course!