Frequently Asked Questions
I've taken classical lessons before, where should I start?
Even if you've played some classical piano in the past or taken traditional lessons, we think it's best to start at Course 1. The chord-based concepts taught within our courses build upon each other and are wildly different than traditional teachings—it's helpful to set a good basic foundation for this type of playing before moving on to more advanced techniques later on in the courses. The most important thing to remember is that Piano in a Flash teaches non-classical styles of piano. So, if you are hoping to expand on your classical playing, we're not the right fit for you.
How does the online program work?
Piano in a Flash includes easy-to-use online lessons that can be taken at your own place, and accompanying hard copy materials sent right to your door. We provide straightforward instructions so you can easily set up your account in the lesson environment, plus you'll have access to our friendly support team to help you get the hang of things. Once you're ready to get started, all you have to do is press play and follow along as Scott clearly explains and demonstrates everything from basic chords to accompaniment. He'll always tell you what page to turn to in your books, too. No matter what lesson or exercise you are on, you can stop at any time and our platform will always remember where you left off for next time.
Do I need any prior experience?
Not at all! We will start with the very basics, and you can move through the program at your own pace. Some people with previous exposure to music lessons might move a little faster, but that's okay! Our lessons are designed to help people of all experience levels play for fun with a chord-based method.
Do my lessons ever expire?
No. All students have lifetime access to their content once purchased. “Lifetime membership” is defined as a paid customer being able to access the online learning environment and its videos and resources as long as the Piano in a Flash domain is active and accessible online. Lifetime membership does not constitute a customer's ability to request refunds or returns during said lifetime. If the domain becomes inactive and inaccessible for any reason, whether that be temporary issues befalling the domain or permanent closure of the domain, students will no longer have access to the online learning environment and its videos and resources.
Do I need to wait for my materials to arrive to start playing?
Nope! We created the Piano in a Flash Online Method with eager students just like you in mind. All the materials that you need for the first three courses will also be provided online, so you don't have to wait to get started while your materials are being shipped.
I'm not very tech-savvy, will the online courses be hard to figure out?
Not at all! Our online platform was specifically built with adults in mind. The lessons are very easy to navigate and move through, logging in is a breeze, and the video lessons are fun and bite-sized. After enrolling, you'll immediately be taken to your online lesson environment, while also receiving an email with instructions and some follow up information about your account. If at any point in time you do have a question or run into a problem, please feel free to reach out to our support staff by calling 833.887.4266 or emailing email@example.com.
What kind of instrument do I need?
Any piano, keyboard, or organ that meets the requirement of having 88 standard-width keys and weighted hammer action will do! If you can't get your hands on a full 88-key instrument, any keyboard with at least five octaves (60 keys) will work to get you started.
I can't remember my username or password, how do I log in to access my lessons?
In order to retrieve your login information, you will need to reset your password. You can do this by clicking “Sign In” in the top right corner of the screen, then clicking “Forgot Password“. Enter your email, then click the button that says “Send Password Reset Email” You should receive an email with instructions on how to create a new password. If you have any issues, contact us at 833.887.4266 or firstname.lastname@example.org.
How can I access the lessons?
We do not require any complicated software to be downloaded or used for our lessons. You can access your lessons from your account at learn.pianoinalflash.com. Our lessons will work on any type of device (recent smartphones, tablets, computers, etc.) with internet access and any type of browser (Safari, Firefox, Chrome, etc) If you are having trouble playing the lessons, try updating your browser or contacting our support team at 833.887.4266 or email@example.com.
What forms of payment do you accept? When will I get charged?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover) for immediate processing in our safe and secure shopping cart environment. Unless you have selected a payment plan, the full amount of your order will be charged upon enrollment.
How does the payment plan work?
We understand that not everyone is able to pay for their lessons in one payment. For those individuals, we have created an installment plan which breaks the cost into monthly payments. This installment plan is not a subscription that can be stopped at any time. By selecting the installment plan, you are committing to pay the full amount selected at the time of purchase.
If I am not satisfied with the product, how do I request a refund?
We have a 30-day return policy. To request a full refund you must contact us for return instructions before shipping back your materials. Please note that your course instructional materials are shipped usually the same business day that your course was ordered. Once your materials ship to your address, you must return your materials to us at your expense before a refund can be made. S&H fee is not refundable. Any damaged books returned will be deducted from the refund amount. Any refunds requested made after this 30-day window will not be entitled to a refund.
Do I have to pay for shipping? When will I receive the books?
Shipping is free for US students. It is $35 for any international student. On average we are able to get the books delivered to our students who reside in the continental US within 4-7 days and for our international students usually within 6-14 days.
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